LOYALTY

Bring back guests who already know your property is special.

Vacation rental guests rarely return — not because they didn’t love the property, but because no one ever asked them back. Hotels nail this; vacation rentals don’t even try. We built a property-aware repeat-booking engine wired into your Twilio comms. The system knows which families stayed, what they enjoyed, when their kids’ next school break falls, and what’s seasonal at your location. Re-engagement runs in your voice on your schedule — without you lifting a finger.

What you get

Property-aware guest re-engagement — “Hey Smith family, the pool just got new heating — perfect for fall break in October”
Tied to actual reservation history, not just generic email blasts
Seasonal triggers — repeat-booking nudges scheduled around availability gaps and local events
Twilio-powered SMS + email — written in your brand voice, sent at the right hour for the guest’s timezone
Gap-fill blasts — cancellation or open weekend? Hit your waitlist and repeat guests with last-minute availability and discounts
Waitlist system — guests sign up for alerts on specific properties or date ranges, notified automatically when availability opens
Geo-targeted campaigns — blast locals for last-minute weekends, target drive-market families for school breaks, reach distance travelers for peak season
Configurable incentives — repeat-guest discount, friends-and-family code, last-minute deal, or just the personal touch
Tracks attribution — know exactly which re-engagement nudges drove which bookings
Works for direct bookings AND OTA-channel guests where contact info is available

The house runs