Vacation Rental Operations & Guest Experience Platform
Stop duct-taping your rental business together.
The operational methodology that prevents the scaling death spiral. 5 to 50+ doors without the ops breaking. White-glove setup in 3 weeks. $0 upfront.
Built by operators, wired into your PMS, branded to you. Operators using StayOps see 3–4x direct booking increases and save 30+ hours per month on operations.
We take on 3 new operators per month. Every account is personally onboarded.
Pressure-tested daily at Wizard's Way — a Forbes-featured 9-bedroom estate near Universal Orlando. Now running on multiple operator properties.
Good morning, Sarah
9
Properties
3
Check-ins this week
74%
Occupancy (30d)
847
Guests
Guidebooks
LiveTurnovers
LiveComms
LiveConcierge
LiveProperties
Wizard's Way
9 beds · sleeps 22
Eagle's Nest Villa
7 beds · sleeps 16
Starlight Manor
8 beds · sleeps 18
Built by the team behind a property featured in
4x
direct booking share increase (Wizard’s Way)
< 1s
page load (Lighthouse 98+)
$0
commission on direct bookings
100%
of upsell revenue stays yours
Integrates with the PMS and tools you already use
250+ tools across 25 categories. See all integrations →
Your PMS runs your operation. Nothing runs your brand.
You don't need a dozen logins. You need one system built by people who ran the operation. Your PMS handles bookings. Everything else is duct-taped together from 8–12 disconnected tools. Or not managed at all.
Generic websites.
Your direct booking site looks like every other PM's because it came out of the same template engine.
Outdated guidebooks.
Touch Stay and the rest of the digital guide space is stuck in 2018. Your guests deserve better.
Spreadsheet turnovers.
Your cleaning team is running on Google Docs and group texts. Quality suffers. Reviews follow.
Your personal cell at 11pm.
Your guests call your personal number because you don't have a real phone system. No IVR, no routing, no after-hours coverage.
Lost damage disputes.
Photos scattered across iCloud, WhatsApp, and email. When the dispute window closes in 48 hours, you can't assemble evidence in time.
Vanishing reviews.
Switch PMs and your review history disappears. Airbnb silently removes reviews. No permanent record, no proof of performance.
No repeat bookings.
Hotels bring guests back. Vacation rentals don't even try. No loyalty system, no re-engagement, no gap-fill blasts.
Sound familiar?
Get your free ops audit →Same property. Different reality.
The difference between running operations manually and having a system that runs without you.
Without StayOps
Still answering guest messages on your personal phone.
Spreadsheet with 47 unresolved turnover tasks.
3 vendor texts. Pool guy never confirmed.
4.2 star average. Down for 3 months straight.
"Where's the spare pool filter?" — text from cleaner.
Revenue stalled. 22% going to OTA commissions.
With StayOps
You're watching a movie. StayOps handled 14 tasks today.
Zero unresolved items. Turnover auto-confirmed with photo QA.
All vendors dispatched and confirmed via auto-SMS.
4.9 star average. Up for 6 months straight.
Guests self-serve via digital guidebook. Zero calls.
Direct bookings up 340%. Commission savings: $18,000/yr.
Purpose-Built to Partner, Not Compete
StayOps starts where your PMS hands off.
Your PMS is the foundation. We're the floor above it. Different discipline. Same ecosystem. Built to make your PMS more valuable, not less.
The operational layer that didn't exist yet.
Your PMS
Bookings, calendars, channels, payments
StayOps
Brand, ops, guest experience, vendor coordination, phone systems, loyalty, reputation, and 6 more
Your tech stack gets stronger with every layer.
PMS — Bookings
OwnerRez, Guesty, Hostaway
Pricing — Rates
PriceLabs, Beyond, Wheelhouse
StayOps — Operations
Brand, ops, guest experience, methodology
Together, we make the operator unstoppable.
Your PMS handles the bookings. StayOps handles the experience. When both are running, the operator has a complete system. and neither tool could do what the other does.
We celebrate your PMS. Then we extend it.
We will never build booking management, channel distribution, or payment processing. Your PMS handles that. That line never moves.
The next step after you've chosen your PMS. Open API. Bi-directional sync. Your PMS stays the system of record. PMSes solved distribution. Pricing tools solved revenue. StayOps solves operations. The best operators don't replace tools. They add the right layers in the right order.
The Scaling Wall
The death spiral no one talks about.
Every property management company hits the same wall. Here's what the data shows when you scale past your operations.
1 in 3 operators lost bookings due to staffing failures in 2025. Listings below 4.7 stars lose up to 30% of revenue and drop in platform search visibility.
The same manual processes that worked at 15 properties become liabilities at 50. You're relying on people instead of systems. People drop balls.
Only 23% of owners say their PM delivers excellent value. Owners who switch see an average 20% lift in year one. They did the math.
The Nashville property that made $2,800/month profit in 2021 makes $950 today. 22% of hosts plan to exit entirely.
Without systems, the spiral accelerates. You can't invest in infrastructure because margins are gone. Can't hire because you're losing doors.
The root cause is people-dependency.
Every step in the spiral traces back to relying on one person instead of a system. One cleaner. One VA. One manager texting vendors. When you have 10 properties, one person can hold it together. At 30, they can't. At 50, the wheels come off. Your PMS is fine. The problem is everything around it.
When people drop the ball, the method catches it.
Find out where you are in the spiral.
Get your free ops auditFor operators with 5+ properties. 10 spots per month.
The full stay, under your brand.
Replaces the 8–12 disconnected tools you're duct-taping together today. Direct booking sites, digital guidebooks, turnover management, vendor coordination, guest messaging, phone systems, and reputation management.
A commission-free booking site, a digital guidebook delivered per reservation, and an SEO blog engine that ties every article to bookings.
Direct Booking Site
A commission-free booking site wired to your PMS. Your domain, your brand, zero commission.
Replaces Lodgify templates, OwnerRez sites, or whatever page your PMS auto-generates.
See how it worksDigital Guest Guidebook
A mobile-first PWA guidebook delivered per reservation. Pre-arrival info, check-in, area picks, house rules.
Replaces Touch Stay, paper binders, and the PDF no one reads.
See how it worksSTR Blog Engine
Multi-author blog with drip scheduling. Every article ties to properties, availability, and booking CTAs.
Replaces WordPress, Ghost, or the blog you keep meaning to start.
See how it worksReplaces or eliminates: Lodgify or template booking sites, Touch Stay, Turno (for non-cleaning ops), Breezeway (partially), RueBaRue, StayFi concierge, scattered Google Docs, and the VA you hired to glue it all together.
No migration. No prerequisites. No forced march through ten products.
You don't have to rip out your current stack to start. Wizard's Way started on WordPress and WP Engine . We migrated module by module onto StayOps without a single day of downtime. Guidebook first, then turnover, then operations, then the full direct booking site. The platform was designed to work alongside what you already have, not replace it all on day one.
All thirteen products ship with every tier. Use three. Use seven. Add more when you're ready. Nothing depends on everything else.
What's another season of chaos costing you?
Free ops audit. No pitch deck. Just operators giving you a straight answer about what's broken.
For operators with 5+ properties. 10 spots per month. You'll walk away with a prioritized gap list whether you sign up or not. Next cohort starts onboarding August 1.
The StayOps Method
The methodology is the product. The software is how it runs without you.
Not just a tool. Not just consulting. Built from 847+ guest stays before we sold a single license. A real system built by operators who got tired of waiting for it to exist.
Audit
We diagnose your operation. What's working, what's broken, what's costing you.
Architect
We design the system around your business. Not a template. Your brand, your workflow, your rules.
Build
White-glove onboarding. We build it, you approve it. 2-5 weeks.
Train
Your team learns the methodology. Ongoing sessions, not a one-time handoff.
Improve
Proactive CS monitors your platform health. We catch problems before you notice them.
The buyback math
19 hours every week
= 76 hours/month = 912 hours/year
Honest about fit.
Luxury and themed operators (1-5 properties)
- You run a showcase property where the brand IS the business
- Your guests pay premium and expect everything to work
- Touch Stay and template sites don't match your property's level
- You want your direct booking experience to feel like your property
Boutique PMs scaling operations (6-50 properties)
- You're scaling past spreadsheets and group texts
- You need operations infrastructure without an in-house dev team
- Your vendors, turnovers, and guest comms are held together with duct tape
- You want one system that grows with your portfolio
Might not be the right fit if:
- You're happy with a Lodgify template and basic tools -- those might be a better fit for where you are right now
- You're a 500-door enterprise with an in-house dev team -- you have the resources to build this yourself
- You need a PMS -- we're the operations layer on top of your PMS, not a replacement for it
Built by operators who got tired of waiting for it to exist.
We run daily operations at Wizard's Way — a Forbes-featured 9-bedroom Harry Potter–themed estate near Universal Orlando. The kind of property where guests pay serious money and expect everything to work.
When we went looking for tools that matched the property, we found template builders, ugly guidebooks, and turnover instructions in spreadsheets.
So we built our own. Then property managers started asking if they could have it too.
This is that.
Case Studies
Real properties. Real operations. Running StayOps every day.
4x
Direct booking share increase
From OTA-dependent to 4x direct booking revenue
Wizard’s Way
Where we built StayOps and where we prove it every day.
A Forbes-featured 9-bedroom Harry Potter-themed estate near Universal Orlando. 22 guests per stay. Premium pricing. Guests who expect everything to work. This is where every StayOps product was born, tested, and refined before we offered it to anyone else.
“We ran the property for two years before we sold a single license. Every product exists because we needed it ourselves.”
13
Products in production
Every StayOps product live on one property
17
Press features
Forbes, Travel + Leisure, Business Insider, Yahoo, and 13 more
$0
Booking commissions
Zero commission on direct bookings. Forever.
9
Bedrooms, sleeps 22
Forbes-featured Harry Potter-themed estate
24/7
Guest phone system
Custom IVR, AI triage, emergency escalation
3x
Direct booking increase
From near-zero direct to majority direct in 90 days
Galactic Retreat
A Star Wars-themed villa running the full StayOps Method.
An immersive Star Wars-themed luxury villa near Walt Disney World. Custom lightsaber room, themed bedrooms, theater with surround sound. The operator needed a brand experience that matched the property’s ambition — and a system that didn’t require managing a dozen tools to deliver it.
“I was managing everything from five different apps and my phone. StayOps replaced all of it in three weeks. My guests notice the difference.”
12
Products active
Full StayOps stack minus PM Company Website
38 hrs
Saved per month
Vendor coordination + guest comms + turnover management
4.9
Average guest rating
Across Airbnb, VRBO, and direct bookings
68%
Repeat inquiry rate
Loyalty engine re-engagement within 6 months
$0
Setup fee paid
Our team set up everything. Included in Launch tier.
13
Properties managed
Mixed portfolio across three communities
Sunshine Property Group
A 13-property boutique PM running the full StayOps Method across their portfolio.
A boutique PM in Central Florida managing 13 rentals across three communities. Before StayOps: reviews had dropped from 4.7 to 4.4 in six months, vendor response rate was 60% via email, and two owners were already talking to competitor PMs. The team was drowning in spreadsheets, five messaging apps, and vendor calls. They were in the early stages of the death spiral and knew it.
“We went from five apps and a shared Google Sheet to one dashboard for everything. Our vendors actually respond now because the system texts them, not us.”
2.5x
Direct booking increase
Portfolio-wide, within 120 days of launch
52 hrs
Saved per month
Across vendor coordination, guest comms, and turnover
4.8
Average guest rating
Up from 4.4 pre-StayOps
94%
Vendor response rate
SMS-first coordination vs previous 60% email response
3 wks
Full portfolio onboarded
13 properties, all products, all vendors configured
We didn't build StayOps and then find properties to test it on.
We ran the operations first. Hit every pain point. Built the system to solve real problems. Now operators are running it on their own properties and seeing the same results.
The Operator Freedom Guarantee
There is no lock-in because there is no door.
Your data leaves with you. Anytime. Full export. No questions. For life.
Zero booking commissions — 0% of your bookings. Direct or OTA. Forever.
Zero revenue share — 0% of your upsell, experiences, or any revenue you earn.
Zero per-device fees — no per-AP, per-portal, per-device charges. Ever.
Your data is yours — full export anytime. CSV, JSON, media ZIP. Self-serve.
No PMS lock-in — we sit on top of your PMS. Switch PMSes anytime. We reconnect.
No data hostage — export everything same day. No 'contact sales.' No 30-day wait.
No exit fees — 30 days notice. Clean exit. We keep you because the platform is good.
Your brand assets are yours — logos, colors, fonts, content. You provided them, they're yours. Always.
No setup fees — $0 upfront. White-glove onboarding included. Every tier.
We will never build booking management, channel distribution, or payment processing. Your PMS handles that. We handle operations. That line never moves.
A day with StayOps running
This is what $1,000/month buys you.
A real day from a real property. Every line below happened automatically. The operator did nothing.
3 check-ins auto-confirmed. Arrival instructions sent.
While you slept.
Pool tech dispatched via SMS. Confirmed in 4 minutes.
You didn't text anyone.
Guest asked about restaurants. Concierge recs auto-delivered.
You didn't see the message.
Owner report generated. Revenue up 12% this month.
Sent without you touching it.
Turnover complete. QA photos uploaded. Next guest notified.
Your team didn't call you.
Noise alert triggered. Auto-warning sent. Resolved in 8 min.
You didn't wake up.
Daily summary: 23 tasks handled. Zero escalations.
Your time spent: 0 minutes.
Everything you get
13 products, already integrated. Done-for-you setup. Ongoing training. One flat monthly price. Here's what it costs to piece this together yourself.
Included — the part you can't buy off the shelf
Year-one value
$38,444
Your investment
From $1,000/mo
($12,000/yr · save 20% annual)
13 tools + done-for-you setup + ongoing training for less than the tools alone
See exactly how much you're losing. Free. 48 hours. No obligation.
One system. 13 products. Replaces everything you're duct-taping together.
Flat monthly. $0 upfront. White-glove onboarding + training included in every tier. No per-property games, no surprise invoices.
1–5 properties
Launch
Everything you need to run a branded STR operation from day one.
$1,000/mo
flat · all 13 products · $0 upfront
Annual: save 20%
6–20 properties
Growth
The Grand Slam Offer. Where 60–70% of operators land.
$2,500/mo
flat · all 13 products · $0 upfront
Annual: save 20%
21–75 properties
Scale
For operators scaling without losing their soul.
$5,000/mo
flat · all 13 products · $0 upfront
Annual: save 20%
Enterprise (76+) — custom pricing. Book a call →
See full pricing, add-ons, and FAQAll 13 products included in every tier. Replaces $2,800–$4,800/mo of scattered brand, ops, and revenue tools with one system. Built by operators who got tired of waiting for it to exist.
No booking commissions. No per-property fees. No revenue share. No setup fees. Ever.
Live in 60 days or we keep working at no charge until you are.
60-Day Go-Live Guarantee
Not live in 60 days? We keep working at no charge.
Can't get you there in 90? First month refunded.
Cancel anytime. No contracts. No exit fees. Ever.
Complete your onboarding steps — connect your PMS, approve your site design, review your comms templates — and we guarantee you'll be fully live within 60 days. If we miss that deadline, we keep working at no charge until you're live. If we can't get you there in 90, we refund your first month.
For operators with 5+ properties. 10 spots per month.
Frequently asked questions
What PMS does StayOps integrate with?+
OwnerRez is fully connected today. Hostaway, Guesty, Hospitable, and Lodgify integrations are planned. We also integrate with 250+ tools across 25 categories including PriceLabs, Turno, Minut, and Zapier.
Is StayOps a PMS replacement?+
No. StayOps starts where your PMS hands off. Your PMS handles bookings, calendars, and channels — and it does that well. StayOps is the operational layer on top: direct booking sites, guidebooks, turnover management, vendor coordination, guest messaging, and phone systems. Different discipline. Same ecosystem. We’re built to make your PMS more valuable, not less.
What does onboarding include?+
Our team handles your entire setup. We connect your PMS, build your direct booking site, set up your guidebooks, configure your comms sequences, design your phone system, and train your team. Done for you in 2–5 weeks depending on tier. Not a settings page you configure yourself.
Do I need a developer to use StayOps?+
No. We build everything for you during onboarding. After launch, day-to-day operations (turnover guides, guest messaging, vendor coordination) are managed through the StayOps dashboard — no code required.
How is StayOps different from Guesty or Hostaway?+
They’re PMSes — they handle bookings, channels, and payments, and they’re great at it. StayOps is the operations and brand layer on top. Your PMS manages reservations. StayOps manages the guest experience, vendor coordination, phone systems, reputation, and 10 more products. Together, we make the operator unstoppable. Neither tool could do what the other does.
What does the platform fee include?+
All 13 products — direct booking site, PM company website, digital guidebook, blog, turnover management, vendor coordination, damage documentation, reputation vault, guest messaging, guest line (custom-designed phone system), loyalty engine, concierge, and experiences storefront. Flat monthly rate, no per-property minimums.
What if I only need three or four of the products?+
Then you use three or four. All 13 are included in every tier, but nobody’s forced to deploy everything. Wizard’s Way uses every single product on the StayOps platform — that’s where the pain points came from and that’s where the system gets pressure-tested daily. Start with what hurts most. Add more when your operation is ready. Most modules don’t even require a PMS connection to deliver value on day one.
How long does setup take?+
Two to five weeks depending on tier. Week 1–2: we learn your business and build. Week 2–3: you review. Week 3–5: launch and training begins. Our team handles it end to end.
How long until I see ROI?+
Most operators see time savings in week 1 — vendor coordination alone saves 5–10 hours per month. Direct booking revenue impact starts within 60–90 days as your branded site gets indexed and your repeat-booking engine activates. The methodology compounds — every month the system runs, your operation gets tighter.
What happens in the first 30 days?+
Week 1: We connect your PMS and start building your direct booking site, guidebooks, and comms. Week 2: Your site and guidebooks are in review. Week 3: Phone system designed, vendor platform configured. Week 4: Live. Training begins. You’re running the full system within a month.
Do you have case studies?+
StayOps is pressure-tested daily at Wizard’s Way — a Forbes-featured 9-bedroom estate near Universal Orlando. We’re currently onboarding our first cohort of operators. Once you complete the ops audit and we confirm fit, we’ll connect you with an operator using StayOps.
What happens if we keep scaling without this?+
The data is clear: 1 in 3 operators lost bookings from staffing failures in 2025. Listings below 4.7 stars lose 30% of revenue. Only 23% of owners rate their PM as excellent. 22% of hosts plan to exit entirely. The same processes that worked at 15 properties become liabilities at 50. The question isn’t whether to systematize — it’s whether you do it before or after the reviews start dropping.
What if my team resists the new system?+
That’s exactly what training is for. We don’t hand you software and disappear. Monthly (or weekly, on higher tiers) training sessions with our team ensure your staff uses the platform. Most resistance comes from bad onboarding — ours is hands-on, not self-serve.
What you get in 48 hours
- Revenue leakage estimate (what you're losing today)
- Direct booking site teardown vs. your current site
- Ops gap list, ranked by revenue impact
- Tech stack audit (what you're overpaying for)
- 90-day action plan (yours whether you sign up or not)
Yours free. No obligation. Even if you never become a client.
Get your free ops audit.
We'll review your current direct booking site, guest experience, and turnover ops. We'll tell you exactly what's costing you bookings. For operators with 5+ properties. 7 audit spots left for July.
