Vacation Rental Operations & Guest Experience Platform
Everything between “I found your property” and “I'm coming back next year.”
13 products. One platform. Replaces the 5–8 disconnected tools you're duct-taping together. Built by an operator, wired into your PMS, branded to you.
Pressure-tested daily at Wizard's Way House — a Forbes-featured 9-bedroom Harry Potter–themed estate near Universal Orlando.
Guest Satisfaction
94%
Turnovers Today
3
Direct Bookings
12
Booking Revenue — Last 30 Days
Cleaning confirmed — Unit 4, Magnolia House
2m ago
Guest check-in — Sarah M., Wizard's Way
18m ago
5-star review received — 'Incredible experience'
1h ago
Built by the operator behind a Forbes-featured property
4x
direct booking share increase (Wizard’s Way House)
< 1s
page load (Lighthouse 98+)
$0
commission on direct bookings
100%
of upsell revenue stays yours
Integrates with the PMS and tools you already use
250+ tools across 25 categories. See all integrations →
Your PMS runs your operation. Nothing runs your brand.
Every vacation rental operator hits the same wall: the tools that manage bookings were never designed to manage the guest experience.
Generic websites.
Your direct booking site looks like every other PM's because it came out of the same template engine.
Outdated guidebooks.
Touch Stay and the rest of the digital guide space is stuck in 2018. Your guests deserve better.
Spreadsheet turnovers.
Your cleaning team is running on Google Docs and group texts. Quality suffers. Reviews follow.
The full stay, under your brand.
Replaces the 5–8 disconnected tools you're duct-taping together today. Direct booking sites, digital guidebooks, turnover management, vendor coordination, guest messaging, and more.
A commission-free booking site, a digital guidebook delivered per reservation, and an SEO blog engine that ties every article to bookings.
Direct Booking Site
A commission-free booking site wired to your PMS. Your domain, your brand, zero commission.
Replaces Lodgify templates, OwnerRez sites, or whatever page your PMS auto-generates.
See how it worksDigital Guest Guidebook
A mobile-first PWA guidebook delivered per reservation. Pre-arrival info, check-in, area picks, house rules.
Replaces Touch Stay, paper binders, and the PDF no one reads.
See how it worksSTR Blog Engine
Multi-author blog with drip scheduling. Every article ties to properties, availability, and booking CTAs.
Replaces WordPress, Ghost, or the blog you keep meaning to start.
See how it worksReplaces or eliminates: Lodgify or template booking sites, Touch Stay, Turno (for non-cleaning ops), Breezeway (partially), RueBaRue, StayFi concierge, scattered Google Docs, and the VA you hired to glue it all together.
No migration. No prerequisites. No forced march through ten products.
You don't have to rip out your current stack to start. Wizard's Way House started on WordPress and WP Engine — we migrated module by module onto StayOps without a single day of downtime. Guidebook first, then turnover, then operations, then the full direct booking site. The platform was designed to work alongside what you already have, not replace it all on day one.
All thirteen products ship with every tier. Use three. Use seven. Add more when you're ready. Nothing depends on everything else.
Not sure if this is the right fit? Let me look at your setup and tell you honestly.
Free 30-minute audit. No pitch deck. Just an operator giving you a straight answer.
I'll respond within 24 hours. You'll walk away with a prioritized gap list whether you engage or not.
Three weeks from kickoff to launch.
Same process at every tier. The depth of each step scales with your engagement.
I learn your business cold.
Property by property. Brand voice, guest profile, ops quirks, what’s already working, what’s broken. By the end of week two, I know your portfolio well enough to design the system around how you actually run.
I build, you review.
Site, guidebook, turnover guide, comms sequences — all branded to you, all wired to your PMS. You review every pixel and every line of copy. Nothing ships you haven’t approved.
Launch.
Everything goes live under your domain, under your brand. The platform runs. I’m still on call for 30 / 90 / 365 days depending on your tier — not as “support,” but as the architect who built it.
Honest about fit.
This is for you if:
- You manage 4–50 doors and your direct booking site looks generic
- You’re a serious individual operator and Touch Stay isn’t cutting it
- You’re tired of cleaning ops running on group texts and spreadsheets
- You want your brand to match the quality of your properties
This isn't for you if:
- You don’t care about brand and a Lodgify template works fine — use Lodgify
- You’re a 500-door enterprise with an in-house dev team — go build it yourself
- You think branding is a logo and a Canva template — we can’t help you
Built by an operator who got tired of waiting for it to exist.
I help run daily operations at Wizard's Way House — a Forbes-featured 9-bedroom Harry Potter–themed estate near Universal Orlando. The kind of property where guests pay serious money and expect everything to work.
When I went looking for tools that matched the property, I found template builders, ugly guidebooks, and turnover instructions in spreadsheets.
So I built my own. Then property managers started asking if they could have it too.
This is that.
Simple pricing for serious operators.
Flat-rate platform. One-time Founding Engagement to design and build your system. No per-property minimums, no surprise invoices.
1–5 properties
Showcase
For operators with 1–5 showcase properties — luxury, themed, or otherwise differentiated.
$499/mo
platform (flat, all 13 products)
Founding Engagement: $45K
6–15 properties
Boutique Starter
For boutique PMs getting serious about brand and operations.
$2,499/mo
platform (flat, all 13 products)
Founding Engagement: $70K
16–30 properties
Boutique Pro
For established PMs with multi-brand or complex operations.
$3,999/mo
platform (flat, all 13 products)
Founding Engagement: $95K
31–75 properties
Portfolio
For boutique PMs scaling without losing their soul.
$7,500/mo
platform (flat, all 13 products)
Founding Engagement: $165K
76–150 properties
Scale
Enterprise capability without enterprise sales cycles.
$12,500/mo
platform (flat, all 13 products)
Founding Engagement: $250K
150+ properties
Enterprise
Custom build. Custom team. Custom contract.
Custom
platform (flat, all 13 products)
Custom engagement
All 13 products included in every plan. Replaces $5,000–6,500/mo of scattered brand, ops, and revenue tools with one beautifully designed system. Cheaper than the alternatives. Designed by an operator who lives this.
No booking commissions. No per-property fees. No revenue share on upsells. Ever.
Frequently asked questions
What PMS does StayOps integrate with?+
OwnerRez is fully connected today. Hostaway, Guesty, Hospitable, and Lodgify integrations are planned. We also integrate with 250+ tools across 25 categories including PriceLabs, Turno, Minut, Zapier, and more.
Is StayOps a PMS replacement?+
No. StayOps is the experience and operations layer on top of your PMS. Your PMS handles bookings, calendars, and channel management. StayOps handles everything your PMS doesn’t: direct booking sites, guidebooks, turnover management, vendor coordination, guest messaging, and upsell revenue.
What is a Founding Engagement?+
It’s a one-time consulting engagement where we learn your business, design your system, and build everything custom to your brand and workflow. Think of it as hiring an architect for your STR operations — not buying a template. You get a dedicated build over 3 weeks, not a self-service signup.
Do I need a developer to use StayOps?+
No. We build everything for you during the Founding Engagement. After launch, day-to-day operations (turnover guides, guest messaging, vendor coordination) are managed through the StayOps dashboard — no code required.
How is StayOps different from Guesty or Hostaway?+
Guesty and Hostaway are property management systems — they handle bookings, channel distribution, and pricing. StayOps handles everything else: branded guest experiences, operations automation, vendor coordination, damage documentation, and upsell revenue. They complement each other.
What does the platform fee include?+
All 13 products — direct booking site, PM company website, digital guidebook, blog, turnover management, vendor coordination, damage documentation, reputation vault, guest messaging, guest line (custom-designed phone system), loyalty engine, concierge, and experiences storefront. Flat monthly rate, no per-property minimums.
What if I only need three or four of the products?+
Then you use three or four. All 13 are included in every tier, but nobody’s forced to deploy everything. Wizard’s Way House uses every single product on the StayOps platform — that’s where the pain points came from and that’s where the system gets pressure-tested daily. Start with what hurts most. Add more when your operation is ready. Most modules don’t even require a PMS connection to deliver value on day one.
How long does setup take?+
Three weeks from kickoff to launch. Week 1–2: we learn your business and build. Week 2–3: you review. Week 3: launch. The depth scales with your tier, but the timeline stays the same.
Free 30-minute audit. No pitch deck.
I'll review your current direct booking site, guest experience, and turnover ops — and tell you exactly what's costing you bookings. A working operator looking at your setup honestly.