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AUTOMATION

SMS + email that doesn’t sound like a robot.

Your PMS sends a check-in code. Maybe a checkout reminder. That’s it. Meanwhile your guests are texting you at 11pm asking where the pool towels are. We built a complete messaging layer — Twilio-powered SMS and email sequences scheduled around each reservation. Pre-arrival directions, check-in day welcome, mid-stay check-in, checkout instructions, review request. Written in your voice, not a template engine’s. Triggered automatically from your PMS data.

What you get

  • Twilio SMS + email — no per-message platform markup
  • Reservation-triggered sequences tied to your PMS calendar
  • Written in your brand voice — not generic templates
  • Pre-arrival, check-in, mid-stay, checkout, and post-stay touchpoints
  • Review request automation with smart timing
  • Guest replies route to your inbox or team channel
  • Works alongside your PMS’s built-in messaging — doesn’t replace it, extends it
  • AI draft suggestions (bring your own API key — we don’t mark up AI costs)

Replaces generic CRM email blasts, manual text message coordination, and the 11pm pool-towel question.

The house runs

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Win every damage dispute with timestamped evidence.

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REPUTATION

Your reviews belong to you. Not the OTA. Not your last PM. You.

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LOYALTY

Bring back guests who already know your property is special.

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Works on its own. No integrations, no other modules, no prerequisites.

Included in every StayOps tier. See pricing →

See how SMS + email works for your portfolio.

Book your free audit